Last updated: 2025-11-19

At Trammels, we take your privacy seriously. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website and contact form.

Our Commitment to Privacy

We believe in a privacy-first approach. We collect only the minimum information necessary to provide our services and respond to your inquiries. We do not sell, rent, or share your personal information.

1. Information We Collect

We collect information only when you voluntarily provide it to us through our contact form. The information we collect includes:

  • Name: To address you personally in our responses
  • Email Address: To send you our response to your inquiry
  • Subject: To understand the nature of your inquiry
  • Message: The content of your inquiry or question

We do not collect any information automatically through cookies, tracking pixels, or other monitoring technologies beyond what is essential for the website to function.

2. How We Use Your Information

We use the information you provide for a single purpose: to respond to your inquiries. Specifically, we use your information to:

  • Read and understand your question or message
  • Provide you with a relevant and helpful response
  • Communicate with you about your specific inquiry

We do not use your information for:

  • Marketing or promotional purposes
  • Selling or renting to third parties
  • Any purpose other than responding to your inquiry

3. Data Storage and Security

We take reasonable measures to protect your personal information:

  • Secure Transmission: All contact form submissions are transmitted securely using industry-standard encryption (HTTPS/TLS)
  • Limited Access: Only authorized personnel have access to contact form submissions
  • No Third-Party Sharing: Your personal information is never shared with third parties for marketing or any other purpose beyond delivering our email response to you
  • Data Retention: We retain your contact information only as long as necessary to respond to your inquiry and maintain a record of our communication

4. Email Communications

We use Resend as our email service provider to send responses to contact form submissions. When you submit the contact form:

  • Your information is transmitted to Resend solely for the purpose of delivering our email response to you
  • Resend processes your email address and name only to facilitate email delivery
  • We do not use Resend or any other service for marketing emails, newsletters, or promotional communications
  • You can review Resend's privacy policy at resend.com/legal/privacy-policy

5. Cookies and Tracking

We maintain a privacy-first approach to cookies and tracking:

  • Essential Cookies Only: We only use cookies that are strictly necessary for the website to function properly
  • No Advertising Cookies: We do not use any advertising or marketing cookies
  • No Cross-Site Tracking: We do not track your browsing activity across other websites
  • No Analytics: We do not use any analytics or tracking services

6. Your Rights

Under GDPR and other privacy regulations, you have the following rights regarding your personal information:

  • Right to Access: You can request a copy of the personal information we hold about you
  • Right to Rectification: You can request that we correct any inaccurate or incomplete information
  • Right to Erasure: You can request that we delete your personal information (subject to legal obligations)
  • Right to Restrict Processing: You can request that we limit how we use your information
  • Right to Data Portability: You can request a copy of your data in a machine-readable format
  • Right to Object: You can object to our processing of your personal information
  • Right to Withdraw Consent: You can withdraw your consent at any time

To exercise any of these rights, please contact us using the information provided below.

8. GDPR and International Privacy

We are committed to compliance with the General Data Protection Regulation (GDPR) and other international privacy laws:

  • We process personal data lawfully, fairly, and transparently
  • We collect data only for specified, explicit, and legitimate purposes
  • We minimize data collection to what is necessary and relevant
  • We ensure data accuracy and keep it up to date
  • We retain data only for as long as necessary
  • We implement appropriate security measures

If you are located in the European Economic Area (EEA), you have additional rights under GDPR, and we are committed to respecting those rights.

Our website may contain links to external websites. Please note that we are not responsible for the privacy practices of other websites. We encourage you to read the privacy policies of any external sites you visit.

10. Children's Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately so we can delete it.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make changes, we will update the "Last updated" date at the top of this page. We encourage you to review this policy periodically.

Material changes to this policy will be prominently posted on our website.

11. Contact Us About Privacy

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us:

Email: info@trammels.org

Subject Line: Privacy Inquiry

We will respond to your privacy-related inquiries within 30 days.

7. Data Protection Authority

If you are located in the EEA and believe we have not adequately addressed your privacy concerns, you have the right to lodge a complaint with your local data protection authority.

Summary: Our Privacy Promise

We respect your privacy. Your information is:

  • Collected minimally - only what you provide through the contact form
  • Used responsibly - only to respond to your inquiries
  • Stored securely - with industry-standard protections
  • Never sold or shared - we don't share your data with third parties for marketing
  • Under your control - you can access, correct, or delete it at any time

Thank you for trusting Trammels with your information.